[SLA Monitoring]] SLA Monitoring is a proactive approach to meeting your business goals by assuring websites, platforms, applications, servers, devices and more, are always available and performing at peak levels whenever you need them. 24/7/365 monitoring of your complete infrastructure efficiently delivers a superior experience for all users and customers, at operational standards that are unequalled in the industry.

Manage resources and processes more efficiently through the ITIL framework, all aligned to your business needs with improved efficiency and reduced costs. We don’t offer a one-size-fits-all solution in a box, but customized service level agreements to meet your specific business objectives. Metrics reflect your needs, not our convenience, and can feature critical benchmarks such as Average Speed to Answer, Time Service Factors, First Call Resolution, Turn-Around Time, Mean Time to Recover and more.

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Last-modified: 2019-07-09 (火) 22:13:20 (608d)